Shipping policy

Luravo Shipping & Delivery Policy

Last updated: August 2026

At Luravo, we believe that receiving a luxury lighting piece should be an experience of absolute anticipation and care. Every order is meticulously inspected, professionally packaged in custom-engineered protective materials, and securely dispatched to ensure it arrives in pristine condition.

1. Order Processing & Fulfillment

  • Processing Window: Orders are typically processed and prepared for dispatch within 1 to 3 business days (Monday to Saturday ) following payment confirmation.

  • Order Cut-Off: Orders placed after 14:00 SAST will beg in processing on the next business day.

  • Address Accuracy: To prevent dispatch delays, security risks, or misrouting, please ensure your delivery address and contact telephone number are entirely accurate at checkout. Luravo is not liable for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

2. Shipping Rates & Delivery Timelines (South Africa)

We partner with reliable, insured courier services to deliver across South Africa. Estimated transit times commence once your order has left our fulfillment center:

  • Major Centers (Gauteng, Cape Town, Durban, etc.): 2 to 7 business days.

  • Shipping Fees: Calculated at checkout based on your delivery destination and the volumetric weight of your luxury fixtures. Free shipping promotions (where applicable) will be explicitly indicated on our homepage or at checkout.

3. Tracking Your Shipment

  • Once your order has been securely packaged and handed over to our courier partner, you will receive a dispatch confirmation email containing your tracking number.

  • You can monitor your shipment’s journey directly via the courier's tracking portal.

  • Please ensure someone is available at the delivery address to sign for the package and perform the required initial inspection.

4. Statutory Delivery Window (ECT Act Compliance)

  • In accordance with Section 46 of the Electronic Communications and Transactions (ECT) Act, we execute all orders within 30 days of receiving payment, unless a specific alternative delivery date was agreed upon during checkout.

  • Should an unforeseen stock delay or supply chain disruption occur, our support team will notify you promptly. If you are unwilling to wait for the revised delivery timeline, you are legally entitled to cancel the order for a full refund.

5. Risk, Title, and Transit Inspection

  • Risk of Loss: Risk in the products passes to you upon physical delivery and signature at your specified address.

  • Crucial Inspection Note: Because our products are fragile luxury items, you must inspect your package on the exact day of delivery.